Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing interest in our pre-departure training and placement programs.

• Personal Identifiers: Full name, phone number, WhatsApp contact details, email address, residential address, and current location.
• Professional & Eligibility Data: Indian driving license status and license details, years of delivery/riding experience, educational background, current employment status, and age eligibility.
• Training & Evaluation Records: Online attendance logs, coursework progress, mock evaluation test scores, and trainer feedback.
• Technical Data: IP address, browser type, device details, and operating system collected automatically via standard web analytics when you visit our site.

2. How We Use Your Information

We use the collected information strictly for legitimate operational and pre-employment evaluation purposes, including:

• Pre-Screening & Eligibility Assessment: Reviewing candidate applications to determine suitability for UAE delivery rider training.
• Communication & Counseling: Contacting candidates via phone, WhatsApp, or email regarding course details, fee structures, schedule updates, and evaluation results.
• Program Delivery: Managing online live training sessions, mock evaluations, and issuing completion certifications.
• Placement & Visa Facilitation: Processing documentation with partner organizations and authorized entities in the UAE to secure job offers, employment visas, and flight arrangements for candidates who clear final mock tests.
• Legal Compliance: Complying with applicable laws, regulations, and legal requests in India.

3. Data Sharing & Third-Party Disclosure

UMA does not sell, rent, or trade your personal information to third-party marketing companies. We only share candidate data under the following circumstances:

• Authorized UAE Industry Partners & Employers: Candidate evaluation results, licensing details, and resumes are shared with accredited partner organizations in the UAE solely for job placement, visa processing, and employment onboarding.
• Service Providers: Essential web tools, cloud hosting providers (e.g., Vercel/Netlify), and form processing tools (e.g., Web3Forms/Formspree) that assist in operating our website and delivering emails.
• Legal Requirements: If required to do so by law, court order, or government authority in India or the UAE.

4. Candidate Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain candidate information only for as long as necessary to fulfill the purposes outlined in this policy—including completing training, processing job placements, and maintaining legal or administrative records. Candidate entries that do not clear pre-screening will be deleted or anonymized within a reasonable timeframe.

6. Your Data Rights

As a candidate, you have the following rights regarding your personal information:

• Access & Correction: You may request access to or correction of your personal details stored by UMA.
• Withdrawal of Consent: You may withdraw your consent for candidate evaluation or placement at any time by contacting us in writing.
• Data Deletion: You may request the deletion of your candidate profile from our records, provided there are no pending contractual or legal obligations.

7. Third-Party Links

Our website may contain links to external websites (such as driving institutes or UAE government portals). UMA is not responsible for the privacy practices or content of these external sites.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant regulations. The updated version will be indicated by the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our administrative office:

• Entity: Urban Mobility Academy (UMA)
• Office Location: Pune, Maharashtra, India
• Email: [Insert Contact Email, e.g., privacy@urbanmobilityacademy.com]
• Phone / WhatsApp: [Insert Official Phone Number]